Information Technologies Center

Since opening in 1999, more than 1,900 students have graduated from the Information Technologies Center (ITC). The program prepares students for careers in Information Technology by training them for industry certifications and emphasizing communication and professional work skills. The ITC is a Cisco Network Academy, a Microsoft IT Academy and a CompTIA Authorized Partner Program which assure that its programs align with high IT industry standards. It is also accredited by ACCET (Accrediting Council for Continuing Education and Training). The ITC is an authorized testing center and graduates can take industry certifications on-site. 

Students who graduate from our program can expect to find employment with companies such as AAA Michigan, AT&T, Quicken Loans and Strategic Staffing Solutions. According to the U.S. Bureau of Labor and Statistics, employment of computer support specialists is expected to increase by 14% from 2008 to 2018 and job growth is expected to be faster than average for all occupations in the IT industry.

Please note that the majority of the ITC's students utilize workforce development grants provided to Focus: HOPE students via funding from the Workforce Investment Act and distributed by local Michigan Works agencies. Students who do not qualify for funding from these grants are enrolled when alternative funding is found.  Students are responsible for all tuition not covered by external funders or a scholarship.  

Information on grants and alternative funding is provided to applicants in the pre-enrollment orientation. Unless covered by funder, the applicant will be charged a non-refundable $25 for the physical and drug screen. Textbooks and lab supplies are provided at no additional cost. Students are expected to provide basic school supplies such as pens, notebooks and a USB drive.

Individuals who complete the ITC programs may continue their education through the Information Management System Engineering (IMSE) program to pursue a college degree.

FOR MORE INFORMATION

The Information Technologies Center is located in Focus: HOPE’s Center for Advanced Technologies building, 1400 Oakman Boulevard, Detroit, MI 48238.  A tour can be arranged or questions answered by calling the Admissions office at 313.494.4300. 
Printable ITC program information is available here

Office & Customer Service Support (OCSS)

The Office & Customer Service Support (OCSS) program prepares graduates for positions as customer service representatives, information clerks or administrative assistants. Students have the opportunity to earn customer service and Microsoft Office certifications.

Occupation outlook and salary details can be found at My Next Move under Customer Service Representatives 

Program Requirements

  • Have a high school diploma or GED
  • Students must be able to pass a drug screen
  • Student must have no felony convictions
  • Individual must take an Admissions test to determine math and reading levels
  • All students must complete the Ready, Set, Go! course

Class Duration

The OCSS program is a 12.5 week course.
Classes meet Monday - Friday; 8:00 a.m. to 1:30 p.m.
 

Target Industry Certifications

  • Microsoft Office Specialist (MOS)  
  • Certified Business Professional Customer Service.

Tuition

$3,750 Most students who participate in Focus: HOPE job training programs are eligible for financial aid and scholarships.


Technical Support Specialist (TSS)

Technical Support Specialist (TSS) program prepares graduates for positions as PC technicians, computer support specialists, IT helpdesk technicians. A computer technician is responsible for installing and maintaining PCs, laptops, tablets and smart phones and assisting users of these devices. Students have the opportunity to earn customer service and A+ certifications.

Occupation outlook and salary details can be found at My Next Move under Computer User Support Specialists 

PROGRAM REQUIREMENTS

  • Have a high school diploma or GED
  • Students must be able to pass a drug screen
  • Student must have no felony convictions
  • Individual must take an Admissions test to determine math and reading levels
  • All students must complete the Ready, Set, Go! course

CLASS DURATION

The TSS program is a 24 week course.
Classes meet Monday - Friday; 8:00 a.m. to 1:30 p.m.
 

TARGET INDUSTRY CERTIFICATIONS

  • CompTIA A+ 
  • Certified Business Professional Customer Service.

TUITION

$7,000 Most students who participate in Focus: HOPE job training programs are eligible for financial aid and scholarships.

Network Administration (NA)*

The Network Administration program prepares TSS graduates for positions as network technicians or junior network administrators. Students have the opportunity to earn CCENT and CCNA certifications. A network technician is responsible for providing connection between computerized equipment within and between Local Area Networks (LAN) and the internet for global networks and the issues involved in managing the movement of data from one device to another.

Occupation outlook and salary details can be found at My Next Move under Network & Computer Systems Administrators

PROGRAM REQUIREMENTS

  • Have a high school diploma or GED
  • Graduate of TSS (see program description in left column) or A+ Certified
  • Students must be able to pass a drug screen
  • Student must have no felony convictions
  • Individual must take an Admissions test to determine math and reading levels
  • All students must complete the Ready, Set, Go! course

CLASS DURATION

The Network Administration program, after completing TSS, is a 29 week course  
Classes meet Monday - Friday; 8:00 a.m. to 1:30 p.m.
 

TARGET INDUSTRY CERTIFICATIONS

  • CISCO Certified Entry Networking Technician (CCENT)
  • CISCO Certified Network Associate (CCNA)

TUITION

$9,000, not including TSS Most students who participate in Focus: HOPE job training programs are eligible for financial aid and scholarships.


SOHO Networking

The SOHO Networking program prepares TSS graduates for positions as a help desk and computer specialist. These specialists are responsible for LANs (local area networks) connecting PCs and mobile devices, printers, scanners and servers to communicate with each other and the Internet via wireless or cable media. Students have the opportunity to earn TSS and CompTIA Network+ certifications.

Occupation outlook and salary details can be found at My Next Move under Computer User Support Specialists 

PROGRAM REQUIREMENTS

  • Have a high school diploma or GED
  • Graduate of TSS (see program description in left column) or A+ Certified
  • Students must be able to pass a drug screen
  • Student must have no felony convictions
  • Individual must take an Admissions test to determine math and reading levels
  • All students must complete the Ready, Set, Go! course

CLASS DURATION

The SOHO Networking program, after completing TSS, is a 6 week course
Classes meet Monday - Friday; 8:00 a.m. to 1:30 p.m.
 

TARGET INDUSTRY CERTIFICATIONS

  • CompTIA Network+

TUITION

$2,000, not including TSS Most students who participate in Focus: HOPE job training programs are eligible for financial aid and scholarships.


Server Administration (SA)*

The Server Administration program prepares TSS graduates for positions as server technicians or junior systems administrators. A server technician is responsible for the upkeep and maintenance of servers, PCs, mobile devices and printers within a network, and for keeping these essential tools configured for different usersStudents have the opportunity to earn SOHO, Windows 8 and MCSA certifications.

Occupation outlook and salary details can be found at My Next Move under Network & Computer Systems Administrators

PROGRAM REQUIREMENTS

  • Have a high school diploma or GED
  • Graduate of TSS (see program description in left column) or A+ Certified
  • Graduate of SOHO Networking or Network+ Certified
  • Students must be able to pass a drug screen
  • Student must have no felony convictions
  • Individual must take an Admissions test to determine math and reading levels
  • All students must complete the Ready, Set, Go! course

CLASS DURATION

The Server Administration program, after completing SOHO Networking, is a 23 week course
Classes meet Monday - Friday; 8:00 a.m. to 1:30 p.m.
 

TARGET INDUSTRY CERTIFICATIONS

  • Configuring Windows 8
  • MCSA Install & Configure Server 2012
  • MCSA Administering Server 2012
  • MCSA Configure Advanced Server 2012

TUITION

$7,000, not including TSS or SOHO Networking Most students who participate in Focus: HOPE job training programs are eligible for financial aid and scholarships.


  

*These programs will be offered when funding for a full cohort is available.