Six Sigma | TS 16949

Focus: HOPE Quality Systems

Focus: HOPE affirms that exceeding customer expectations is our top priority and business objective.

Our commitment to exceed customer expectations in quality, delivery, and cost will be achieved through continual improvement of all Focus: HOPE programs, activities and systems in concert with ISO 9001, ISO 14001 and TS 16949 standards.  It will also be achieved through the commitment and determination of colleagues, as well as dedication to training and professional development of colleagues with emphasis on teamwork.

 

With passion, persistence and partnerships we strive for perfection…

This commitment we pledge to our customers.

Focus: HOPE is firmly committed to establishing quality processes for every program and activity in which it engages.  These efforts were begun in 1998 in response to relationships with manufacturing customers, e.g., the Big Three automakers, and an increasing desire to improve the quality of their products.  However, Focus: HOPE has since voluntarily committed to initiating such processes throughout the remainder of the organization in order to ensure proper stewardship of its resources and excellence in fulfilling its mission.

QS 9000 certification, applying solely to Focus: HOPE's manufacturing operations, was achieved in 1998 and   has been  migrated into the new industry-wide ISO/TS 16949 standard.  Focus: HOPE completed the implementation of its Quality Management System, and has achieved ISO 9001:2000 certification for the entire  non-manufacturing part of the organization. All of the quality systems being utilized by Focus: HOPE to improve its operations have been integrated into a comprehensive, campus-wide quality and environmental management system.

Achieving such certifications illustrates a level of organizational quality that few other non-profit, training, or childcare organizations have obtained.  According to the International Organization for Standardization, in the ISO 9001 context: 

The standardized definition of quality refers to all those features of a product (or service) which are required by the customer. Quality management means what the organization does to ensure that its products or services satisfy the customer's quality requirements and comply with any regulations applicable to those products or services.  In addition, ISO 9001 requires organizations to improve their performance continually in quality management.  http://www.iso\en

The certification scope description is:

This registration covers the Quality Management System for the provision of career training and machining, engineering and information technology as well as the provision of conference facilities, childcare and early childhood development and nutritional food packages for low income families and seniors.

On another front, Focus: HOPE achieved ISO 14001 certification in 2004.  ISO 14001 is primarily concerned with environmental management. The organization implemented an Environmental Management System (EMS) which is a collection of programs, manuals, procedures, work instructions, forms, records and practices that address control of its work to minimize adverse environmental effects; for example, contamination of on-site surface water discharged to local streams and creeks, or emissions of fine particles into the air.

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